// IT 运维工程师
JOEL RAMIREZ
Summary
Hi, Welcome! I created this website to share my projects and to convince the internet I'm a functioning professional adult.
My passion is digital logic systems, they are magic. My life goal is to help troubleshoot these systems. If things break I fix them. If systems slow down I diagnose them. If employees can't work I solve it. If servers crash I bring them back up. These systems will only keep growing and unfortunately, consume our everyday life.
I spend my free time learning & studying. I love figuring out how things work. I used to play DotA2 and miss it everyday.
As a Technical Operations Engineer at Google I dived into complex issues. And I managed system deployments and supported administrators at Valley View School District. Along the way, I've found that curiosity, collaboration, and practical problem-solving make all the difference. But most importantly, above everything and anything, is Love.
Love makes everything work.
user@joel-ramirez:~$
Technical Operations Engineer
- Delivered high-level technical support across global teams, including senior stakeholders, ensuring seamless operations across platforms and devices
- Managed critical incident escalations, coordinating with cross-functional teams to quickly resolve high-impact technical issues
- Provided real-time IT support across multiple channels, maintaining productivity and minimizing downtime
- Developed technical documentation and run-books, standardizing support processes and improving team efficiency
- Applied data-driven analysis to optimize support workflows and reduce recurring issues
- Contributed to strategic tooling and automation initiatives, improving system reliability and response times
- Demonstrated leadership and mentorship, encouraging continuous learning and knowledge-sharing within the team
Valley View School District 365U
Technical Support Specialist
- Delivered direct technical support for district executives, administrators, and board members, ensuring continuity during high-stakes meetings and events
- Led large-scale AV and networking deployments impacting 2,000+ users, driving reliable classroom and administrative operations
- Managed system deployments, device integrations, and configuration, improving usability and long-term sustainability of district technologies
- Enforced security compliance (COPPA & SOPPA), balancing regulatory requirements with executive and staff needs
- Acted as vendor liaison, coordinating procurement and ensuring quality delivery of technologies and services
- Produced documentation and user guides, supporting consistent practices across teams
- Partnered with cross-departmental stakeholders to align technology solutions with organizational goals
Valley View School District 365U
Information Technology Support Staff
Managed the full life cycle of computing equipment, with a focus on Google services and Chromebooks, including deployment, redistribution, and secure decommissioning. Provided on-site support and system evaluations for staff and students, handled inventory and security tasks, and collaborated with team members to ensure reliable and efficient daily IT operations.
Education
Western Governors University
Bachelor of Science - Cybersecurity and Information Assurance
2024 - 2025Ashworth College
Associate of Science - Computer and Information Sciences
2019 - 2021Certifications
Languages
Spanish [Bilingual]
Mandarin Chinese [Beginner – HSK Level 1 Prep]
Personal Projects
Vidabyte
A YouTube-based education channel transforming complex AI and Technology concepts into bite-sized, learning content for Latin America.
vidabyte.com
AI News Agent
Work in Progress
An AI tool that automatically curates and summarizes the latest developments in artificial intelligence.
Cybersecurity Lab Environment
Work in Progress